Design & Editing Help
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Editor Not Loading or Running Slowly: Troubleshooting Guide
Fix Pro Lab editor issues — if the photo book editor isn't loading, is freezing, or running slowly, follow these step-by-step browser, connection, and device fixes.
Adding Text, Captions & Titles to Your Photo Book
Yes, you can add text to your Pro Lab photo book. Learn how to add captions, page titles, dates, and messages in both the AI Smart Editor and Pro Editor, with tips for best results.
Importing Photos from Instagram, Google Photos & Cloud Storage
How to get your photos into the Pro Lab editor from Instagram, Google Photos, iCloud, Dropbox, and other sources. Includes step-by-step instructions and quality tips for each platform.
Pre-Order Quality Checklist: How to Make Sure Your Photo Book Prints Perfectly
Pre-order quality checklist for Pro Lab customers — use originals not WhatsApp copies, heed quality warnings, review every spread carefully, verify all text, get second opinion, and order with confidence. Covers what's guaranteed and what's the customer's responsibility.
What File Format Should I Upload? JPG, PNG, RAW, HEIC Explained
Pro Lab supported file formats — JPEG (recommended), PNG (graphics). How to convert HEIC (iPhone), RAW (DSLR), TIFF, BMP to JPEG. sRGB colour space, quality settings, and best practice workflow.
Photo Quality Warnings: Yellow & Red Alerts Explained
Pro Lab editor quality warnings explained — what yellow and red warnings mean, why they matter, and 5 ways to fix low-resolution photo warnings before ordering.
Photo Upload Errors: Fixing Common Pro Lab Upload Issues
Fix Pro Lab photo upload issues — unsupported formats (HEIC, RAW), upload failures, low-quality warnings, file size limits, and browser problems. Step-by-step solutions.
Design Tool Not Loading: Pro Lab Editor Troubleshooting
Fix Pro Lab editor issues — won't load, slow, freezes, drag-and-drop broken, changes not saving. Browser compatibility, cache clearing, and step-by-step fixes.
File Resolution & Quality Requirements: DPI, Pixels & Print Quality
Pro Lab file resolution guide — 300 DPI recommended, 150 DPI minimum, exact pixel sizes for every print size from 4x6" to 24x36", how to check resolution, and how to fix low-res photos.
How to Upload Photos to Pro Lab: Formats, Sources & Best Practices
How to upload photos to Pro Lab — supported formats (JPEG, PNG), upload sources (computer, phone, Google Photos, Facebook, Instagram), and the critical tip to use originals not WhatsApp copies.