Can't log in to Pro Lab? The fix is usually a password reset or using the correct email/mobile combination. This guide covers every common login problem and how to recover access to your account in minutes.
Forgot your password
- Go to prolab.in and click Sign Up / Login
- Click "Forgot Password"
- Enter your registered email or mobile number
- Check your email inbox (or SMS, depending on how you registered)
- Click the reset link or enter the OTP
- Set a new password
- Log in with the new password
OTP not arriving
Email OTP not received:
- Check your spam/junk folder
- Confirm you're checking the right email account
- Wait 1–2 minutes and click "Resend OTP"
- Add
noreply@prolab.into your contacts to prevent future filtering
SMS OTP not received:
- Confirm the mobile number is correct (and active)
- Check that your number isn't on a DND (Do Not Disturb) list that blocks transactional SMS
- Wait 1–2 minutes and tap "Resend OTP"
- Try the email OTP option instead if available
"Account not found" or "Invalid credentials"
This usually means one of three things:
1. You registered with a different email or mobile
Many customers have separate work and personal emails, or have changed mobile numbers. Try every email/mobile you might have used.
2. You're using a typo
Double-check the spelling of your email and the country code on the mobile (+91 for India).
3. You created the account via Google or Facebook
If you originally signed up using Google or Facebook login (if available), try that route instead of email/password.
Logged in but can't see my orders
If you're logged in but your order history is empty:
- You may be logged into the wrong account (a duplicate created accidentally)
- The order may have been placed as a guest without an account
- Log out, log back in with a different email/mobile you might have used
- Contact support with your order number — they can locate it
Account locked or suspended
Accounts may be temporarily locked after multiple failed login attempts as a security measure. If you see a "locked" message:
- Wait 15–30 minutes and try again
- Use the password reset option instead of guessing
- If still locked, contact support to unlock manually
Two-factor authentication issues
If you've enabled 2FA and are locked out:
- Use the backup codes you saved when setting up 2FA
- Contact support with proof of identity (registered email + recent order number)
Email or mobile number changed
If you've changed your email or mobile and lost access to the old one:
- Try logging in via the alternative method (email if you used mobile, or mobile if you used email)
- If both have changed, contact support@prolab.in from a verifiable identity (e.g. include a recent order number, last 4 digits of payment card, or photo of an order delivered to you)
Common login security tips
- Use a strong, unique password — don't reuse from other sites
- Don't share OTPs with anyone, including "support staff" who ask (we'll never ask)
- Log out when using public or shared computers
- Enable mobile alerts to spot unauthorised access attempts
Still stuck?
If none of the above resolves your issue, contact us with:
- The email or mobile you tried to log in with
- A screenshot of the error message
- A recent order number if you have one (proves account ownership)
Contact:
- Email: support@prolab.in
- Phone: +91 99803 99806
- Live chat: Available on the Pro Lab website
We'll help locate your account and restore access typically within one business day.
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