If your Pro Lab order has arrived and something doesn't look right — colours seem off, print quality seems poor, or the product isn't what you expected — this guide will help you identify what happened and what steps to take.
First — identify the type of issue
Different quality concerns have different causes and different paths to resolution:
What you're seeing | Likely cause | Article to read |
Colours look different from screen | Screen-to-print colour variance (normal) | Print Colours Look Different from Screen |
Blurry or pixelated print | Low-resolution source photo | Print Looks Blurry or Pixelated |
Damaged packaging / product | Transit damage or manufacturing defect | Contacting Pro Lab About an Issue |
Wrong product or size received | Packing or dispatch error | Contacting Pro Lab About an Issue |
Poor overall print quality | Possible production issue | See below |
If you believe there is a production quality issue
If the print appears genuinely defective — streaks, banding, incorrect colour cast across the whole image, or binding defects not caused by a design choice — please contact our support team within 1–2 days of receiving the order.
- Email support@prolab.in with your order number
- Attach clear photos of the issue in natural daylight (no flash, no filters)
- Include a brief description of what you expected vs. what arrived
Each case is reviewed individually by our team. We'll assess the photos alongside your order's production records and respond within 2–3 business days.
What is NOT considered a quality defect
Some results that customers find surprising are caused by decisions made during the design process — not by printing errors:
- Colour difference between screen and print — screens are backlit; prints reflect light. Some variance is always expected.
- Blurry print from a low-resolution photo — if the editor showed a yellow or red warning before checkout and you proceeded, this is a design choice.
- Cropped subjects or cut-off text — if the preview showed the same crop, this was approved during proofing.
- Typos or text errors in the design
- Change of mind about size, product, or cover after delivery
💡 Use our Pre-Order Quality Checklist before every order to catch potential issues before production begins.
Need More Help?
WhatsApp / Phone: +91 99803 99806 — Mon–Sat, 10 AM–6 PM IST
Email: support@prolab.in
Help Centre: support.prolab.in