You have a limited window to modify your order before production begins. Once production starts (typically within 4 hours of payment), most changes are no longer possible because every Pro Lab product is custom-made.
Modification window timeline
Time After Order | Order Status | Modifications Possible? |
0–2 hours | Order Received | ✅ YES — Contact support immediately |
2–4 hours | Order Processing | ⚠️ MAYBE — Depends if production started |
4–24 hours | In Production | ❌ NO — Cannot stop printing |
24+ hours | In Production / Quality Check | ❌ NO — Too late to modify |
What can be modified (if within the window)
Allowed modifications at the Order Received stage
- ✅ Shipping address — change delivery location
- ✅ Mobile number — update contact info
Cannot be modified once ordered
- ❌ Page count — cannot add or remove pages
- ❌ Book size — cannot change dimensions
- ❌ Cover type — cannot switch cover styles
- ❌ Paper finish — cannot change glossy to matte
- ❌ Binding type — cannot switch photo book to layflat
- ❌ Add promo code — if you forgot to apply
- ❌ Design changes — fix typos, swap photos
Reason: These are structural elements built into manufacturing from the start.
Cancellation policy
Once ordered, custom-made products cannot be cancelled or refunded. Production begins shortly after payment to maintain Pro Lab's fast turnaround promise.
How to request an urgent modification
Step 1: Contact support immediately
- Phone: +91 99803 99806 (fastest)
- Email: support@prolab.in (use "URGENT MODIFICATION" in the subject)
- Live chat: Available on the Pro Lab website
Step 2: Provide order details
- Order number
- Registered email or phone
- Exact modification needed
- Reason for change
Step 3: Wait for confirmation
- Support checks the production status
- If production hasn't started, the modification is approved
- You'll receive confirmation by email or phone
Pro tips to avoid needing modifications
- Always review the project before ordering
- Double-check the shipping address at checkout
- Verify all text for typos using spell-check
- Show the preview to your spouse or family for approval
- Apply promo codes during checkout (not after)
- Save the design and come back next day with fresh eyes before ordering
What if my order is already in production?
We understand mistakes happen. If you spot an error after production has started, contact support@prolab.in — while we can't change the order, we can advise on next steps and may offer a discount on a corrected reorder.
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