Pro Lab's customer support team is available Monday to Saturday, 10 AM to 6 PM IST. Here are all the ways to reach us — for order queries, design help, bulk orders, or any other question.
Contact channels
Channel | Details | Best For |
Email | Order issues, quality concerns, invoices, detailed queries | |
WhatsApp / Phone | +91 99803 99806 | Quick questions, design help, urgent issues |
Live Chat | prolab.in (chat icon, bottom right) | Quick questions while browsing the site |
Help Centre | Self-service articles, FAQs, how-to guides |
Support hours
- Monday to Saturday: 10:00 AM – 6:00 PM IST
- Sunday: Closed
- Public holidays: May be closed or operating with limited availability
Emails sent outside support hours will be responded to on the next working day. WhatsApp messages are monitored during support hours.
For the fastest response — include these in your message
- Your order number (format: PRO12345678)
- The email address used at checkout
- A brief description of your query
- Photos if you're reporting a quality or delivery issue
💡 For order issue reports, email is better than WhatsApp — it lets you attach photos and creates a written record of the conversation.
Pro Lab address
Pro Lab is based in Bengaluru, Karnataka, India. We are an online-first business — all orders are placed through prolab.in and dispatched from our Bengaluru facility. We do not have retail walk-in locations.